Senior Officer, Student Success (Identified)

The University of Queensland



About This Opportunity  

We are seeking a Senior Officer, Student Success to join the Student Success Team and contribute to the Aboriginal and Torres Strait Islander Studies Unit, objective to increase the recruitment, retention, academic performance, and graduation rates of Aboriginal and Torres Strait Islander students at the UQ. Reporting to the Manager, the position plays a key role in the effective management of students’ academic pathways. In addition to providing general administrative support, the position acts as an important link between the Faculty, schools and the University senior executive.

Please find the Appointment Booklet here.




  • Act as the first point of contact for UQ enrolled Aboriginal and/or Torres Strait Islander students seeking a wide range of student support services including academic and personal support and making appropriate referrals where necessary.
  • Manage a wide range of complex prospective student enquiries and provide appropriate advice and guidance about pathways into tertiary education, including UQ’s Admission Pathway Scheme for Aboriginal and Torres Strait Islander peoples.
  • Provide advice and referrals regarding Academic Standing matters that may affect the academic performance of Indigenous students.
  • Provide support to the Manager and the Indigenous Tutorial and Retention [ITAR] Coordinator for the ongoing development and implementation of the Indigenous Tutorial and Retention program.
  • Provide advice and guidance to prospective and currently enrolled Indigenous students, about postgraduate and Research Higher Degree (RHD) opportunities. Link students with the Indigenous Postgraduate/RHD Coordinator of the Unit. Make referrals to appropriate counselling and other services within the UQ community and external community as required.

This role is subject to The University’s Code of Conduct.


About The Aboriginal and Torres Strait Islander Studies Unit

The Aboriginal and Torres Strait Islander Studies Unit (ATSISU) was established at The University of Queensland in 1984, recognising the importance of support for Aboriginal and Torres Strait Islander students and engagement with the Indigenous community. The activities of ATSISU are guided by the objectives of The University of Queensland Strategic Plan. ATSISU strongly supports the celebration of Aboriginal and Torres Strait Islander cultures and recognises the enormous contributions that Aboriginal and Torres Strait Islander peoples and perspectives bring to UQ’s Learning, Discovery and Engagement activities.

The Aboriginal and Torres Strait Islander Studies Unit has offices on St Lucia and Gatton campuses and remote assistance is provided to students at other UQ campuses or locations.

All employees within the ATSISU require a demonstrated understanding and acceptance of the Aboriginal and Torres Strait Islander identities and cultures.

The ATSISU reports to the Office of the Pro-Vice-Chancellor (Indigenous Engagement), which is responsible for:

  • Leading the strategic development, implementation and monitoring of the whole-of-University approach to Indigenous teaching and learning, research and engagement;
  • Strengthening leadership within the University in relation to Indigenous education;
  • Building links with community; and
  • Leading the implementation of UQ’s first Innovate Reconciliation Action Plan (RAP).

For more information about the ATSISU, please visit the website.


About You


  • Applicant must be of Aboriginal and/or Torres Strait Islander descent.
  • Completion of a degree; or an Advanced Diploma and at least one year of subsequent relevant work experience in fields relating to Student Services and Support or similar Student related roles; or completion of a Diploma and at least two years’ subsequent work experience; or completion of a Certificate IV and extensive work experience; or an equivalent combination of relevant experience and/or education/training.
  • High level of written and verbal communication and interpersonal skills, including proven presentation and facilitation skills.
  • Proven ability to manage complex problems and situations within a culturally appropriate framework of practice.
  • Proven ability to build and maintain positive relationships with a wide variety of people, including non-school leavers and secondary school students, their parents/guardians, school leadership and teaching staff, university staff and students, and Aboriginal and Torres Strait Islander individuals, including elders, and their respective community organisations.
  • Demonstrated knowledge of the Queensland tertiary education system, of the QTAC system, and processes around pathways into university.
  • Possess knowledge and/or sound understanding of the UQ General Award Rules, Admissions rules, and other relevant UQ policies that govern student academic performance.
  • Demonstrated understanding of the barriers, challenges and constraints that may inhibit aspiration to tertiary level study for Aboriginal and Torres Strait Islander peoples.
  • Demonstrated experience in working under broad supervision in a cross-cultural environment, providing appropriate support and guidance to specific groups or individuals, and using professional judgement that is in line with UQ policies and procedures.

Please note

The occupant must be of Aboriginal and / or Torres Strait Islander descent under sections 25 and 105 of the Queensland Anti-Discrimination Act 1991.


  • Demonstrated specialist knowledge of University Rules, Policies and Procedures, deadlines and Services relating to student matters or a capacity to rapidly gain such knowledge.
  • Knowledge and training in University student and academic administration systems, including SI-net, Blackboard and Business Objects.


What We Can Offer  

This is a full-time, fixed-term position for three years at HEW 6.

The full-time equivalent base salary will be in the range $82,399 – $88,503 plus super of up to 17%. The total FTE package will be in the range  $96,407 – $103,549 per annum.

For further information about UQ’s benefits, please visit Why Work at UQ and review The University of Queensland’s Enterprise Bargaining Agreement 2018-2021.



To discuss this role please contact Emma Olssen at [email protected].

For application queries, please contact [email protected] stating the job reference number in the subject line.


Want to Apply?

To submit an application for this role, go to the UQ Careers portal and use the Apply button.

All applicants must supply the following documents:

  • Cover letter addressing the ‘About You’ section
  • Resume

Please note that you will be asked to add all documents into the one upload box during the application form.

To satisfy prerequisite questions and ensure your application can be considered in full, all candidates must apply via the UQ Careers portal by the job closing deadline. Applications received via other channels, including direct email, will not be accepted.


About The Selection Process

The University of Queensland is committed to ensuring all candidates are provided with the opportunity to attend the panel interviews, however, for those candidates who are unable to attend in person, video interview options will be available.


Other Information

Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.

Background Checks: All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

We value diversity and inclusion, and actively encourage applications from those who bring diversity to the University. Our Diversity and Inclusion webpage contains further information if you require additional support. Accessibility requirements and/or adjustments can be directed to [email protected].


Applications close: 5 July 2022


Job No: R-11715


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