IndigenousX Pty Ltd (IX, we, our, us) recognises the importance of protecting the privacy and the rights of individuals in relation to their personal information.
What is personal information?
What personal information may we collect?
To the extent legally permissible, we may collect the following types of personal information:
We do not normally collect sensitive information as defined in the Privacy Act.
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
How do we collect personal information?
To the extent legally permissible in your jurisdiction, IX collects personal information in a number of ways, including:
How do we use your personal information?
To the extent legally permissible, we collect, hold, use and disclose your personal information for purposes including to:
When we disclose your personal information
For the purposes set out above (under “How do we use your personal information”) we may disclose your personal information to organisations or persons outside IX, to the extent this is legally permissible. If we need to disclose your personal information for any other purpose, we will only do so with your consent or where you may otherwise reasonably expect us to do so.
Where appropriate, these disclosures are subject to privacy and confidentiality protections. The organisations and persons to which we usually disclose information include:
How do we keep your personal information secure?
We keep your personal information secure by having physical and electronic security systems, limiting who can access your personal information and training our staff to keep your information safe and secure. We also have online and network security systems in place so that the information that you provide us with is protected and secure.
Under the Privacy Act and subject to its terms, you are entitled to:
Email: [email protected]
If you do make a complaint or allege a breach, IX will investigate your complaint and use reasonable endeavours to respond to you in writing within 28 days of receiving the written complaint. If we fail to respond to your complaint within 28 days of receiving it in writing, or if you are dissatisfied with the response that you receive from us, you have the right to make a complaint to the Office of the Australian Information Commissioner.
Storage and security of your information
We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with our customer support.
We may use personal information collected from you for the purpose of providing you with direct marketing material, updates regarding our website and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by registering your details with us. However if you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned immediately.
Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.
We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail e-newsletters (“Personal Data”).
Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.
Disclosure of information
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of indigenousx.com.au, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.
We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of indigenousx.com.au, our customers or third parties or if required by law.
We may, however, use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.
We strive to ensure the security, integrity and privacy of personal information submitted to our website, and we periodically update our security measures in light of current technologies.