IndigenousX Pty Ltd (IX, we, our, us) recognises the importance of protecting the privacy and the rights of individuals in relation to their personal information.
What is personal information?
What personal information may we collect?
To the extent legally permissible, we may collect the following types of personal information:
- mail, email and street addresses;
- telephone and facsimile numbers;
- any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise; and
- information you provide to us through our Patreon page, PayPal donation page or other affiliated pages.
We do not normally collect sensitive information as defined in the Privacy Act.
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
How do we collect personal information?
To the extent legally permissible in your jurisdiction, IX collects personal information in a number of ways, including:
- directly from you, such as when you provide information such as an online contact form;
- from third parties such as Patreon or PayPal;
- from publicly available sources of information; and
- from our own records of how you use our IX website.
How do we use your personal information?
To the extent legally permissible, we collect, hold, use and disclose your personal information for purposes including to:
- identify you;
- research and develop our website;
- send communications requested by you;
- answer your enquiries and provide information or advice about existing and new articles;
- fulfil the administrative, planning, quality control and research purposes of IX, contractors and/or suppliers;
- update our records and keep your contact details up to date;
- provide your updated personal information to our contractors and/or suppliers;
- process and respond to any complaint made by you;
- contact you and/or pay you for or in connection with products or services you provide us; and
- comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental direction.
When we disclose your personal information
For the purposes set out above (under “How do we use your personal information”) we may disclose your personal information to organisations or persons outside IX, to the extent this is legally permissible. If we need to disclose your personal information for any other purpose, we will only do so with your consent or where you may otherwise reasonably expect us to do so.
Where appropriate, these disclosures are subject to privacy and confidentiality protections. The organisations and persons to which we usually disclose information include:
- outsourced service providers such as Patreon or PayPal;
- information technology service providers;
- installation, maintenance and repair service providers;
- our professional advisers, including our accountants, auditors and lawyers;
- government and regulatory authorities and other organisations, as required or authorised by law; and
- any media complaint bodies in the event of a complaint.
How do we keep your personal information secure?
We keep your personal information secure by having physical and electronic security systems, limiting who can access your personal information and training our staff to keep your information safe and secure. We also have online and network security systems in place so that the information that you provide us with is protected and secure.
Under the Privacy Act and subject to its terms, you are entitled to:
- access your personal information; and
- seek the correction of your personal information.
If you do make a complaint or allege a breach, IX will investigate your complaint and use reasonable endeavours to respond to you in writing within 28 days of receiving the written complaint. If we fail to respond to your complaint within 28 days of receiving it in writing, or if you are dissatisfied with the response that you receive from us, you have the right to make a complaint to the Office of the Australian Information Commissioner.